PSAP. Connect the emergency call to the operational response.
Support emergency communication teams with connected call intake, incident context, GIS, dispatch and responder coordination in a shared operational workflow.
The operational challenge
A Public Safety Answering Point (PSAP) needs call handling, mapping, dispatch and records to stay connected so the call-taker is not retyping the same information while the caller waits. Telephony, location services and recording are configured around the local environment.
Key capabilities
| Capability | Detail |
|---|---|
| Capture the situation | Organize available information into a shareable incident |
| Connect location and context | Caller and incident location with operational data |
| Coordinate dispatch | Units informed as the situation develops |
| Support review | Configured timeline and records for operational review |
Beyond the call: connect the responder
Extend the emergency workflow into the field through the encrypted Octopus responder app. Share mission context, location-based assignments and live video between responders and the command centre. Used by more than 100,000 responders.
Available across responder devices
Native iOS and Android applications and web-app access on compatible tablets help teams stay connected to mission control.